Original research is core to the mission of Repetitos

---

We all know about Customer Experience and Employee Experience…how about the Advocate Experience?  Join advocacy programs like yours in assessing the experience of your advocates and benchmarking it against other advocacy programs.

Imagine being able to better understand

1- The intensity of your advocate's engagement

2- Communication preferences and motivators 

3- Expectations when your advocates leave their employer 

4- Correlation of highly engaged vs. less engaged advocates

5- The social channels your advocates participate in for work  

It's free, and advocacy programs can customize the survey questions and

• When it is sent
• If it's anonymous or not
• Landing and results page
• Logo 

Interested: Contact ihipsman@repetitos.com to see what's in it for you, your advocates, and check out the survey.

Questions for Customer Marketing and Advocacy Practitioners

We all know about Customer Experience and Employee Experience…how about the Advocate Experience?  It could be about staffing, new programs being launched, etc. 

• Fast-forward to this time next year, what developments in your program do you think your advocates/customers will be the most excited about?  

• What will the impact of AI be on your customer marketing program? 
  Less interested in the tools and use cases, but you can certainly write about a tool or use case you are excited about.  More interested in, will CMA teams grow or shrink? Will customer marketing be subsumed by other parts of the organization, or will it be more strategic?  Will any new roles emerge? 

• What advice would you have for the CMA technology and services vendors? No need to be specific to any of your vendors. It can be related to product capabilities, support of the CMA community, new services, how they sell, conferences, awards, etc. 

Interested: Contact ihipsman@repetitos.com .